Job opportunity with leading Restaurant in Bahrain
Position: Sr. Operations Manager
The Senior Operations Manager is the senior manager and representative for the market and all related brands, catering operations and the central kitchen/stores facility. The role involves maintaining a high level of visibility across operations. The SOM is responsible for the overall operations and customer experience within all stores. Outside of operations the SOM will lead the following departments in order to communicate and deliver the business strategy and direction, in addition to providing guidance and support: Human Resources, Procurement, Maintenance and Loss Prevention.
Job Responsibilities: Operational: To carry out regular visits, both announced and unannounced, in order to audit compliance with legislative and Company requirements and to monitor customer service and food quality standards. Review store production and ensure that the correct portion control and recipe standards are being maintained Exercise awareness of loss prevention standards and enforce within the stores. Ensure compliance with company standards and documentation requirements to minimize loss and abuse of company assets such as cash and stock. Work with Loss Prevention / HR department to investigate and take action against misbehavior. Monitor and review the central kitchen/stores daily production and dispatching. Make decisions regarding the recruitment and manage the head count for the market according to the approved budget Hold regular communications meetings with department/s senior management in order to review the business and their individual performance. Provide feedback and follow up on agreed action plans Appraise the performance of all Operations Management staff using the performance appraisal process and on an ongoing basis as required.
Use the performance management process and Personal Improvement Plan documents to raise standards of under performers. Execute the disciplinary process where required. Understand the competitor environment in which the store operates and seek out opportunities where appropriate. Feedback to the business on ideas which will generate revenue and tackle competitor activity. Look for further opportunities to improve operations by implementing the appropriate change initiatives and best practices. Financial: To deliver the sales, profit and margins required by the budget or forecast. Manage the food cost and GP margins and take corrective action where required. Guide and coach team members. To contribute to the development and agreement of store budgets and forecasts. To monitor the overall operations which include the individual store locations revenues and costs against budget or forecast on an ongoing basis and to instruct remedial action when required. Develop action plans using SMART objective methodology to achieve defined goals. To monitor, and ensure the accuracy of, financial information and to liaise with the Accounts Department to reconcile any problems. Minimize cash excess/shorts at store level and use of voids to within tolerance level. Quality: To conduct regular food quality audits in all stores and to take prompt and effective remedial action to ensure that the stores are operating well above the minimum requirements of the brand and Company. Provide support to the food development team by ensuring all the required training is completed according to the training plan in order to deliver successful launches. Ensure that all approved company SOP’s and control procedures/documents are being followed and maintained.
Attention to detail
Development – personal and team Qualification:
Previous Operations or Senior Operations Management experience within QSR or casual dining environment
Minimum 4 years
Experience in store opening and launching new concepts
Experience in managing multiple brands and multiple locations
Experience in managing a large team 300 + team members (multi-cultural teams)
(Only Westerns/European nationality are preferred)
- Experience4 years
- QualificationsAssociate Degree