Technical Software Support Engineer

Gulf Jobs Bank
  • Post Date: October 11, 2018
  • Applications 0
  • Views 17
Job Overview

A US high-tech innovative software solutions company located in Al-Khobar, Saudi Arabia is seeking a self-motivated, technically strong IT Technical Software Support Engineer to join the team. As a Technical Software Support Engineer, you will be actively managing local IT infrastructure & end-user environments, providing IT services and support to business users.

The ideal candidate should have proven experience in implementing IT software solutions for the oil & gas industry. Our company offers its employees an exciting and challenging working environment.

Job Responsibilities include:
 Perform and support project implementation of Company’s software including on-site configuration, software installation and integration with clients’ enterprise data systems such as SAP PM, Meridium, OSI-PI, Primavera, etc.
 Provide on-site end-user software training, technical support and trouble shooting.
 Review project proposals to determine time frame and technical requirements for accomplishing projects. Planning, performing, and coordinating activities of projects.
 Establish work plan for project implementation including resource allocation and coordination with clients. Ensure that goals of the project are accomplished within a given time frame.
 Conduct meetings with clients and ensuring 100% customer satisfaction with the delivered software solution.
 Prepare project reports for management, clients and others.
 Provide phone support and technical assistance to end-users.
 Participate in technical reviews, evaluate new technologies, make recommendations, and serve as a technical lead on local/regional projects.
 Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
 Troubleshoot and resolve customers reported issues with complete ownership and dedication.
 Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments.

The successful candidate must have prior software applications implementation experience including:
 Bachelors or higher degree in Computer Science or equivalent from an accredited university.
 Technical engineering background and knowledge of mechanical / process plant operations and maintenance.
 Professional certification in Microsoft development, SQL, Oracle or equivalent is a plus.
 Minimum 5+ years of IT experience in system administration, technical support, troubleshoot preferably in a multi-national firm.
 Proven experience in software applications implementation, database management and applications SAP, Meridium, Oracle etc. in the oil & gas sector.
 High level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments.
 Writing skills to document new or existing processes and training.
 Excellent communication, customer relationship skills, and working experience in supporting critical business environments.
 Unquestioned personal integrity, ethics and values.

Job Detail
  • Experience5 years
  • QualificationsBachelor Degree
  • Email
  • GenderMale
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