Technical Support Specialist

Full Time
  • Post Date: December 7, 2018
  • Apply Before: January 17, 2019
Job Description

JOB TECHNICIAN (Technical Support Specialist) Qualifications:
• Fast Learner
• Strong personality
• Can work under pressure
• Clear and work oriented
• Presentable
• Shows professionalism
• Good physical condition and strength with a willingness to work overtime
• Excellent in customer service
• Organized and flexible
• Effective written and oral communication skills
• Able to work well with minimal supervision
• Ability to prioritize tasks and follow specified procedures Skills:
• Background education: Computer Information Technology / Computer Science
• Technically knowledgeable
• Networking
• Working knowledge of tools, common appliances and devices
• Knowledge of general maintenance processes and methods Preferred
• Installation software
• Troubleshooting
• Desktop support
• Networking Task:
• Provide technical support assistance for desktop applications.
• Execute technical support functions for client server.
• Provide technical support to technicians in resolving and troubleshooting technical problems.
• Answer and respond to customer calls and mails relating to their technical issues.
• Document all calls relating to technical problems and inquiries in internal call database.
• Provide technical support and assistance in completion of projects on time.
• Keep up to date on latest trends and solutions in technology aspects.
• Provide technical support and assistance in running applications testing.
• Ensure compliance of established procedures and guidelines.
• Working with other field technicians to visit customers for hardware installations
• Implement preventative maintenance measures
• Testing devices for improvement, safety, and quality control
• Repairing broken equipment and wiring